User Agreement and Rules for Participation on the Betting Platform

Welcome to our online sports betting service 888STARZ. By accessing and using this platform, you agree to the user terms set forth below. This document defines the rules of participation, limitations, and obligations for all registered players.

Age and Access Restrictions

Legal Age Requirement

Participation in any betting activities is limited to individuals who are at least 18 years old or have reached the legal gambling age in their country of residence — whichever is greater. It is each user’s responsibility to ensure they meet the age criteria before registering.

People Not Allowed to Participate

The following groups are prohibited from using the service:

• Minors under the legal gambling age
• Individuals directly connected with the outcomes of events (athletes, referees, coaches, team personnel)
• Staff of competing gambling or sportsbook operators
• Any individuals legally restricted from gambling activities in their jurisdiction

Location-Based Restrictions

Countries Where Access Is Limited

Due to legal and regulatory reasons, access to the platform is not available in several regions, including (but not limited to) the United States, United Kingdom, France, Netherlands, Cyprus, Curaçao, and the Dutch Antilles.

User's Legal Responsibility

Even if the platform is accessible from a certain region or language, it does not guarantee that it is legally permitted in that country. Users are required to check their local laws before registering or placing bets.

If it is discovered that a user is accessing the service from a restricted region, their account may be closed, and only remaining deposits will be refunded (excluding winnings gained after the most recent top-up).

Rules for Account Use

One Account Policy

Each player is entitled to only one personal account. Opening multiple profiles is forbidden — especially if:

• Several users share the same household, IP address, or device
• The same payment method is used across multiple accounts
• There is duplication of personal information, such as email or name

Identity Verification

To ensure a safe environment, users may be required to go through identity checks, which may include document submission, video calls, or postal verification. This can occur at any time at the platform’s discretion.

Verification times:

• Up to 72 hours for standard document checks
• Up to 5 working days for video-based verification

In case of discrepancies or false information, the platform may suspend the account, cancel active bets, or freeze funds until the issue is resolved.

Dormant Accounts

Profiles that remain inactive for more than 90 days may be locked. Reactivation requires contacting the support team.

Betting and Dispute Policies

Result Confirmation and Payouts

All bets are settled based on verified results from official sources. Winning payments are generally completed within 30 days of result confirmation.

How to File a Complaint

If a player wishes to challenge a bet result, they must submit a written claim within 10 days. This must include:

• User ID and contact details
• Time and date of the bet
• Match or event information
• Bet type and amount
• Full explanation of the issue

For virtual or simulated games, disputes must be submitted within 72 hours after the game ends.

Dispute Handling Process

All claims will be addressed via a formal review, with a decision issued within 10 days. Legal escalation is only permitted after pre-trial resolution efforts have been exhausted.

Platform Rights and Limitations

Operator Authority

The platform reserves the right to:

• Cancel bets due to errors or technical malfunctions
• Adjust payouts based on corrected odds
• Void bets on suspicious or manipulated matches
• Temporarily or permanently block accounts involved in fraudulent activity or rule violations

Commitment to Fair Play

Our platform supports international standards for integrity in sports and fully complies with anti-manipulation conventions, including those outlined by the Council of Europe.

Disclaimer of Liability

We do not accept responsibility for indirect damages or potential earnings loss, even if such risks were communicated in advance.

Agreement Updates

We reserve the right to change these Terms at any time. Updates become effective as soon as they are published. Continued use of the platform indicates acceptance of the latest version of the agreement.